Our vision is to “lead the creation of new customer value through digital innovation,” which goes hand–in–hand with our mission of “providing better life experiences and values." To bring this to life, we have set three strategic goals: business structure innovation for profit and value creation, customer value–oriented marketing, and digital transformation. We will continue to strive to become a global top–tier insurance company optimized for a new era of sustainable growth.

In June 2023, we established the LIFEPLUS Femtech Research Institute to fulfill our vision of being an insurer that fully understands and recognizes the needs of women, with the aim of contributing to the betterment of women’s lives and health. For research on women’s health and life–cycle–based needs, we are working with an advisory group composed of experts in each field to study related industry trends and identify preventive healthcare measures. In addition, we are conducting various activities aimed at providing practical information to our customers. As a leading wellness partner in the areas of coverage related to women’s needs, including those during pregnancy and childbirth, we are carrying out multiple initiatives to alleviate the risks stemming from the country’s low birth rate and aging population. For example, we have launched special agreements to double serious disease coverage for five years after childbirth, and to delay payment of insurance premiums during childbirth and parental leave in line with feedback we have received from our female customers. These efforts were selected as best practices by Korea’s Financial Supervisory Service in recognition of our contribution to providing solutions for social problems such as the low birth rate.

By providing tailored financial solutions and services that speak to the needs of female customers at every stage of their life, Hanwha General Insurance aims to set new standards as a financial leader in women’s wellness.

As a result of our efforts, we earned top place at the “2023 National Brand Awards” and “2024 Consumers’ Most Trusted Brand Awards,” as well as receiving the “2024 Consumers’ Most Recommended Brand Awards” for PINE in the fund platform category. We also received special recognition at the “2023 Korea Fund Awards” in the retirement pension category. Back in 2022, we were also awarded Best Overseas Equity Fund at the “2022 Korea Fund Awards.”

Looking ahead, we will continue to lay the foundation for future growth with a focus on the retirement plan market and alternative investments. We are also actively promoting global businesses and digital financial platforms as we become a comprehensive asset management solutions provider and top–tier asset management company in Asia.

Hanwha Investment & Securities continues to strengthen its digital financial platform and actively promote partnerships with, and investments in, fintech companies to spur future growth engines. In 2022, we launched the 1 Dollar Shop, a fractional trading service that lets small investors easily invest in overseas stocks. Following that, we expanded our fintech business through partnerships with PAYCO and Woori Bank. Responding to the changing digital environment, we acquired stakes in Dunamu, a blockchain startup, and Toss Bank, an internet–only bank.

As part of expanding global operations and securing new growth engines, we officially launched a subsidiary in Vietnam in 2019, which achieved an earnings surplus just two years after launch. Services tailored to Vietnamese customers, such as the apps Stock123 and AlphaTrading apps, offering quick, easy, and practical information about stock trading, as well as the adoption of facial recognition technology, e–KYC, were well received in market. Our Singapore subsidiary, established in 2020, is contributing to our global business expansion efforts by identifying promising new alternative investment opportunities and unlisted companies within Southeast Asia. Our vision is to provide financial solutions for wealth and life for our clients, shareholders and employees with sustainable products that yield stable profitability. As a trusted and financially stable company with expertise in a range of industries, we are confident we can build a better future for our customers.

We offer differentiated services in corporate business loans, such as business lines of credit, secured loans, PF, ABL, and NPL, by relying on our experienced sales teams and highly disciplined management. We are also preparing for digital transformation in the rapidly changing financial environment as a digital banking operator. We launched the "Mymo" app in October 2022 as part of our innovations in providing customized digital services to Millennials and Gen Z customers, as well as to business owners. Mymo, short for "My Money," is the first app in the industry to feature a "self–managed loan service," which enables customers to reduce interest rates on their own. The app also offers convenient benefits for interest rate reductions as customer credit scores improve. Our customers’ MyMoney balance grows rapidly through our savings accounts, helping them accumulate funds efficiently.

Going forward, we will grow as a top–notch leader in the savings bank industry by enhancing fundamental business capabilities, nurturing digital retail businesses, upgrading corporate finance services, expanding business areas, and discovering next–generation new businesses.

We partner with multiple life and general insurers in professional insurance sales. By evaluating coverage, duration and premiums of a range of insurance products, we provide customized services that suit the lifecycles and financial situations of customers. We established rigorous internal control and consumer protection systems that exceed the general level of other corporate insurance agents. By removing misleading and inappropriate sales of financial products, we are taking the lead in protecting the rights and interests of consumers.

As financial planners, we draw on our deep experience and knowledge as the flagship sales channel of South Korea’s first insurance company. We offer excellent sales support systems, including the industry's highest commissions, training processes, expert support, and the benefits of our ACE Club, which honors topranking planners. Since inception, we have achieved stable performance and gained further momentum by recording average monthly insurance sales of USD 4.37 million, giving us the top revenue in the general agency industry. We further solidified our position in the industry in 2023 with our average monthly insurance recruitment performance, which totaled USD 8.12 million.

To offer greater convenience to our financial planners, we focused on building a digital platform that links the sales systems of multiple life and non–life insurers. As a result, we have established our two leading digital platforms: Orange Tree, a sales support platform, and Orange Touch, our customer management platform. We plan to facilitate more efficient sales activities by avoiding the need for planners to use each independent system when handling a variety of products. Using these digital platforms, we will create and analyze our own database to further enhance sales competitiveness. We will also continue to develop a customer–centric digital platform to help financial planners and our customers build and maintain friendly relationships.

Hanwha Life Financial Service will increase its financial planners and build new sales channels through the M&A of small– and medium–sized corporate insurance agents. We will continue efforts for qualitative growth by strengthening our hands–on integrated consulting capabilities, expanding our network of experts, and providing education programs to meet the changing financial environment. As we maximize corporate value and further hone our competitiveness by raising capital through an IPO, while expanding our business areas, we will become an insurance sales specialist that provides solutions for all the life needs of our customers.

Carrot, which already ranks fifth in the car insurance industry just three years since its launch, has been making remarkable achievements centered on its pay–per–mile program. Under this program, consumers pay only for the number of miles driven at the end of each month, offering a new standard from the existing strict usage–based insurance (UBI) strategy.

With Carrot Plug, customers can measure and check real–time mileage and insurance premiums within the app. In addition, in case of emergency, they can simply press Carrot Plug’s built–in SOS button. Bypassing the need to directly call the insurance company, we have further enhanced convenience for the customer by handling the accident with a call from our customer center. Through tech–based new initiatives such as this, the pay–per–mile program has not only achieved the highest subscription renewal rate in the industry at 91.3% but has also surpassed 1.7 million in cumulative subscriptions.

Carrot’s entirely new approach to insurance is found in non–auto insurance products as well. For instance, the SMART–ON series enables customers to instantly purchase plans without any charge until needed. It can then be turned on with a tap of a button. Carrot includes insurance options tailored to various needs such as overseas travel, pet walking, and leisure activities. In addition, we plan to soon launch an innovative pet insurance that utilizes IoT devices for pets, highlighting our commitment to cutting–edge solutions.

Carrot strives to provide a variety of innovative products and services beyond just insurance. The Carrot Drive Service, which operates via connected data generated from the customer’s driving, not only encourages customers to drive safely by assigning safe driving scores and points, but also actively manages loss ratios. To secure potential customers, Carrot Walk, which can be used by anyone who has signed up for the app, was launched to track walks using a smartphone, prompting safer walking habits while looking out for the health of our users.

Carrot Insurance aims to play a leading role in the digital insurance sector by leveraging its unique data assets. In doing so, we will use connected data to develop new services and products that intertwine with everyday life, further expanding our business areas and creating more innovative experiences for customers.